Chargeback evidence checklist: prepare before contacting your bank.

What evidence banks usually ask for

Useful evidence can include proof of purchase, payment evidence, order confirmation, product photos, tracking, messages with the retailer, screenshots of the product description, cancellation/refund policy and proof that you tried to resolve the issue first.

Refund Kit does not decide whether chargeback applies. It helps you organise the facts so your request is easier to understand.

Build a simple timeline

List the purchase date, delivery date or expected delivery date, date the problem appeared, dates you contacted the retailer and the date they refused or ignored the request. A short timeline often makes the dispute easier to follow.

The paid bundle includes a contact/deadline tracker CSV for this purpose.

Keep the retailer complaint separate

It is usually worth sending a clear complaint to the retailer first and saving proof. If the retailer refuses or ignores you, you then have a cleaner record to show your bank.

Refund Kit produces both a retailer complaint draft and a card-provider backup draft.

Avoid overclaiming

Do not claim facts you cannot support. If something is uncertain, say it is uncertain. Accuracy helps credibility and reduces the risk of the dispute being rejected for poor evidence.

Related Refund Kit guides

• Chargeback Letter Template Uk
• Section 75 Vs Chargeback
• Not Delivered Refund Letter