List every key date
Start with purchase date, expected delivery or service date, problem date, first retailer contact, refusal date and any return date.
Explain why the request is being made now
If there was a delay, show the messages, attempted resolution and any promises the retailer made along the way.
Prepare the evidence before calling
Banks often ask for proof quickly. Keep the order confirmation, statement, messages, tracking, photos and complaint history ready.
Keep Section 75 separate from chargeback
If you paid by credit card, your provider may discuss different routes. Refund Kit helps you organise the facts without pretending one route is guaranteed.
Copy-paste starting wording
I am writing about order/reference [REFERENCE]. I paid [AMOUNT] on [DATE]. The issue is: [SHORT FACTUAL SUMMARY]. I have attached the evidence I hold, including [EVIDENCE LIST]. Please confirm by [DATE] how this will be resolved.
Only use wording that is true for your situation. Refund Kit helps turn your own facts into a fuller complaint pack.
Common questions
What is the UK chargeback time limit?
Rules can vary by card network and facts. Use the page to organise dates before asking your bank what deadline applies.
What dates should I include in a chargeback request?
Include purchase, expected delivery, problem, retailer complaint, refusal or no-response, and return dates if relevant.
Does Refund Kit decide if I qualify?
No. It helps prepare a clear evidence bundle and draft wording for you to review.
Related Refund Kit guides
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