Refund refused
Faulty goods, not as described, not delivered, poor service or ignored retailer.
UK consumer complaint packs
Turn a refund problem into a clear complaint pack.
Answer a few plain-English questions and Refund Kit prepares a practical pack: draft letters, an evidence checklist, a timeline and escalation steps for refunds, chargebacks and Section 75 routes.
- Drafts only, no legal advice
- Free preview first
- Your draft stays in your browser
Why it helps
When a refund goes wrong, clarity matters.
Refund Kit helps turn scattered dates, receipts and messages into a structured draft complaint pack. The aim is not just a letter — it is a clearer case file you can review, send and escalate if needed.
1Check the situation
Tell us what happened, what you paid and how you paid.
2Preview your route
Get a suggested complaint route and evidence list for free.
3Unlock the pack
Generate the draft letter, timeline, checklist and copy/download options.
What it covers first
Start with refund and chargeback packs, then expand.
Chargeback
Debit/credit card fallback pack with timeline and evidence prompts.
Section 75
Credit-card protection prompt where the item price is between £100 and £30,000.
Coming next
Parking appeals, rent deposit evidence packs, subscription cancellation and council tax challenge packs.
Free checker
Build your first Refund Kit pack
Fill this in once. The preview is free; the full draft letter and export pack can be unlocked when you need them.
Simple pricing
Start free. Unlock the full pack if useful.
Free
£0
Run the checker, see a suggested route and evidence list.
Single pack
£6.99
Unlock one full action pack, checklist and export.
Lifetime
£24.99
Unlimited packs for early supporters.
Important note
Refund Kit is a self-service document-preparation assistant. It does not guarantee refunds, make legal claims for users, submit complaints automatically, or act on anyone’s behalf.