Core evidence
Collect your receipt or order confirmation, payment proof, order number, purchase date, price and the retailer or trader name.
Problem evidence
Save photos, videos, delivery tracking, return proof, cancellation messages, repair reports or screenshots that show what went wrong.
Contact history
Keep emails, chat transcripts, complaint references, call notes and dates showing when you contacted the company and what they said.
Next step evidence
If you may ask your bank for help, prepare a one-page timeline and label the documents so the card provider can follow the case quickly.
Related Refund Kit guides
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