Retailer ignoring your refund request? Build a clearer follow-up.

Do not just keep chasing informally

Repeated short messages can become hard to track. Instead, prepare one clear follow-up that summarises the purchase, the problem, previous contact attempts and the outcome you want.

Refund Kit creates a structured complaint draft and a deadline tracker so you can show what happened.

Give a written deadline

Set a reasonable written response deadline and save proof of sending. Include previous dates you contacted the retailer and attach the key evidence again if needed.

The generated action plan includes a practical response window and final send checklist.

Prepare an escalation record

If the retailer still ignores you, your next route may involve a card provider, ADR scheme, ombudsman or another relevant body depending on the facts. A clean contact record makes that easier.

Refund Kit includes a CSV contact tracker and backup card-provider wording where relevant.

Keep the tone firm but factual

Avoid insults, threats or exaggeration. A calm, evidence-led complaint is easier for a support team, bank or external reviewer to understand.

Related Refund Kit guides

• Refund Refused Uk
• Chargeback Evidence Checklist
• Refund Letter Template Uk