Company not responding to your complaint? Send a clearer follow-up.

Summarise previous contact

List each date you contacted the company, the channel used and whether anyone replied. This creates a clean contact history.

Attach the core evidence again

Make it easy to review by attaching the receipt, order details, photos, screenshots and earlier complaint messages.

Set a deadline

Give a reasonable deadline for a written response and explain the outcome you are asking for. Avoid threats or exaggeration.

Prepare escalation records

A dated contact record may help if you later speak to a card provider, ADR scheme, ombudsman or another relevant route.

Related Refund Kit guides

• Retailer Ignoring Refund Request
• Refund Refused Uk
• Refund Letter Template Uk