Consumer Rights Act refund letter: organise the facts before sending.

Focus on the facts first

Write down the retailer, item, price, purchase date, what went wrong, when you noticed it and what you want the retailer to do. Include whether you want a refund, repair, replacement, partial refund or formal response.

Refund Kit turns those answers into a complaint pack you can review and edit.

Mention evidence, not just frustration

Retailers respond better when the complaint includes evidence. Attach receipts, photos, screenshots, delivery information, messages and payment records. If the issue appeared quickly, dates are especially important.

The evidence checklist in the paid bundle helps reduce missed details.

Card-provider backup

If the retailer refuses or ignores you and you paid by card, your card provider may be able to consider chargeback or Section 75 depending on the facts. Refund Kit prepares backup wording so you are not starting again from scratch.

It is still your responsibility to check the wording and decide what to send.

Why use a bundle instead of a single template?

A single template can be useful, but a proper action bundle gives you the draft, checklist, tracker, PDF copies and final checks in one place. That is the value Refund Kit is now built around.

Related Refund Kit guides

• Faulty Goods Refund Letter
• Section 75 Vs Chargeback
• Refund Letter Template Uk