Keep platform and retailer evidence separate
Save PayPal transaction details, seller messages, order confirmations and any retailer or marketplace messages separately so the timeline is easy to follow.
Describe the problem in one paragraph
Was it not delivered, faulty, not as described, cancelled or refunded late? Keep the core issue clear.
Attach proof that matches the issue
Use tracking for non-delivery, photos for damage, screenshots for misleading descriptions and messages for ignored refund requests.
Know the limits of the pack
Refund Kit prepares your complaint and evidence pack. It does not manage PayPal disputes for you or guarantee an outcome.
Copy-paste starting wording
I am writing about order/reference [REFERENCE]. I paid [AMOUNT] on [DATE]. The issue is: [SHORT FACTUAL SUMMARY]. I have attached the evidence I hold, including [EVIDENCE LIST]. Please confirm by [DATE] how this will be resolved.
Only use wording that is true for your situation. Refund Kit helps turn your own facts into a fuller complaint pack with documents, PDFs, checklists and a tracker.
Common questions
What should I prepare for a PayPal refund dispute?
Prepare transaction details, order proof, seller messages and evidence of the problem.
Does Refund Kit submit PayPal disputes?
No. It prepares wording and evidence checklists only.
Can this help with card chargeback too?
It can help organise facts, but ask your payment provider what routes apply to your situation.
Related Refund Kit guides
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