Prove the purchase clearly
Keep the card statement, receipt, invoice, order confirmation and any finance or booking documents that show what was bought and who supplied it.
Show the problem, not just the payment
Add photos, product pages, service descriptions, delivery records, cancellation emails or expert reports if relevant. The evidence should show what went wrong.
Include the retailer history
Card providers often want to know whether you tried to resolve the problem with the retailer first. Keep emails, chat logs, call notes and refusal messages.
Separate facts from conclusions
Refund Kit helps you write a clean draft, but you should only state facts you can support. If something is uncertain, say it is uncertain.
Copy-paste starting wording
I am writing about order/reference [REFERENCE]. I paid [AMOUNT] on [DATE]. The issue is: [SHORT FACTUAL SUMMARY]. I have attached the evidence I hold, including [EVIDENCE LIST]. Please confirm by [DATE] how this will be resolved.
Only use wording that is true for your situation. Refund Kit helps turn your own facts into a fuller complaint pack with documents, PDFs, checklists and a tracker.
Common questions
What evidence is useful for Section 75?
Payment proof, order documents, supplier details, evidence of the problem and complaint history are usually useful.
Is Section 75 the same as chargeback?
No. They are different routes. Refund Kit helps organise facts so you can ask your provider what applies.
Does Refund Kit decide if Section 75 applies?
No. It is document preparation and practical organisation only.
Related Refund Kit guides
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