Read the rejection reason first
Pull out the exact reason the provider gave. Was it about evidence, amount, supplier relationship, timescale, goods, service, or something else?
Build a cleaner evidence pack
Put the purchase proof, agreement, product or service evidence, retailer complaint, refusal and card-provider correspondence in date order.
Reply to the reason, not everything at once
A useful follow-up usually addresses the provider’s reason directly and points to the attached evidence. Keep the tone factual and concise.
Know when to ask about escalation
If you remain unhappy, ask the provider what its formal complaint or escalation process is. Refund Kit helps prepare your wording, but does not act for you.
Copy-paste starting wording
I am writing about order/reference [REFERENCE]. I paid [AMOUNT] on [DATE]. The issue is: [SHORT FACTUAL SUMMARY]. I have attached the evidence I hold, including [EVIDENCE LIST]. Please confirm by [DATE] how this will be resolved.
Only use wording that is true for your situation. Refund Kit helps turn your own facts into a fuller complaint pack.
Common questions
What should I do if my Section 75 claim is rejected?
Start by identifying the exact rejection reason, then prepare a clearer timeline and evidence response.
Can I still ask about chargeback?
Your card provider can explain what routes may be available. Keep Section 75 and chargeback evidence organised separately.
Is Refund Kit a claims company?
No. Refund Kit does not act for you, contact providers or guarantee outcomes.
Related Refund Kit guides
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