Start with billing dates
List the subscription start date, cancellation date, charge date, amount and the account/email used.
Save cancellation proof
Keep screenshots, confirmation emails, chat logs, account status pages and any cancellation reference numbers.
Ask for a specific refund
State the amount you want refunded, the reason, and the date by which you want written confirmation.
Prepare a payment-provider backup
If the company ignores you and you paid by card, organise the evidence before asking your provider what options may apply.
Copy-paste starting wording
I am writing about order/reference [REFERENCE]. I paid [AMOUNT] on [DATE]. The issue is: [SHORT FACTUAL SUMMARY]. I have attached the evidence I hold, including [EVIDENCE LIST]. Please confirm by [DATE] how this will be resolved.
Only use wording that is true for your situation. Refund Kit helps turn your own facts into a fuller complaint pack with documents, PDFs, checklists and a tracker.
Common questions
What should a subscription refund request include?
Include cancellation proof, billing dates, amount charged, account details and the outcome requested.
What if the company says I did not cancel?
Reply with the cancellation proof and ask them to explain their record of events.
Does Refund Kit cancel subscriptions?
No. It only prepares draft complaint wording and evidence checklists.
Related Refund Kit guides
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