Start with the promised refund date
Write down when the refund was agreed, who confirmed it, the amount expected and the payment method it should return to.
Use a short deadline, not a long argument
A practical follow-up usually works best when it is calm, factual and specific: the amount due, the date promised, the proof attached and the response date requested.
Evidence to attach
Useful proof can include order confirmation, return tracking, refund confirmation emails, account screenshots, payment proof and previous messages with the retailer.
If nothing changes
If the retailer keeps delaying or ignoring you, organise the same evidence before asking your card provider what chargeback or other routes may be available.
Copy-paste starting wording
I am writing about order/reference [REFERENCE]. I paid [AMOUNT] on [DATE]. The issue is: [SHORT FACTUAL SUMMARY]. I have attached the evidence I hold, including [EVIDENCE LIST]. Please confirm by [DATE] how this will be resolved.
Only use wording that is true for your situation. Refund Kit helps turn your own facts into a fuller complaint pack.
Common questions
What should I write if my refund is taking too long?
State the refund amount, when it was promised, what proof you have, and the date by which you want confirmation.
Should I contact my bank if the retailer keeps delaying?
If you paid by card, your bank may explain whether any card-provider route is available. Refund Kit helps organise the evidence before you ask.
Does Refund Kit send the complaint for me?
No. It prepares draft wording and a document bundle for you to review and send yourself if you choose.
Related Refund Kit guides
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