Online order problem? Prepare a clearer refund complaint.

Put the order details first

Include the order number, purchase date, retailer, item, price, delivery promise and what went wrong. This helps the retailer identify the transaction quickly.

Keep delivery and return evidence

Save tracking links, delivery photos, courier messages, return labels, proof of postage and screenshots from your account page. These can matter if the retailer says the item was delivered or not returned.

Use one clear written complaint

Instead of scattered messages, send one clear complaint that summarises the issue, attaches evidence and asks for the outcome you want by a reasonable date.

When Refund Kit helps

Refund Kit creates an action bundle with complaint wording, evidence checklist, card-provider backup wording where relevant and a tracker for dates and contacts.

Related Refund Kit guides

• Not Delivered Refund Letter
• Refund Not Received After Return
• Retailer Ignoring Refund Request