Refund request ignored: what to do next

Do one clean follow-up

Send a factual follow-up that quotes your order number, payment amount, original complaint date and the response you want.

Set a reasonable deadline

Give a clear reply deadline and say what you will consider next, such as contacting your card provider or using the retailer complaint route.

Save proof of contact

Keep screenshots, email headers, chat transcripts and any automated ticket numbers. These matter if you need to escalate.

Prepare the case file once

Refund Kit helps turn the same facts into a retailer complaint, evidence checklist and card-provider backup wording where relevant.

Related Refund Kit guides

• Retailer ignoring refund request
• Company not responding to complaint
• Final refund complaint