Cancelled or incomplete service? Prepare a clearer refund request.

Start with what was agreed

Include the booking, contract, quote, invoice, service description, date and price. Explain whether the service was cancelled, incomplete or not provided as described.

Evidence that helps

Save booking confirmations, invoices, messages, photos, cancellation notices, proof of payment and any terms that applied.

Ask for a practical outcome

State whether you want a full refund, partial refund, repeat service, repair, replacement work or written response.

Card-provider backup

If the provider refuses or ignores you and you paid by card, you may be able to ask your provider what chargeback or Section 75 options apply.

Related Refund Kit guides

• Consumer Rights Refund Letter
• Credit Card Refund Claim Letter
• Refund Letter Template Uk