Company refuses refund after return: organise your proof

Gather return proof first

Save the return label, tracking number, delivery confirmation, drop-off receipt, return authorisation and any messages from the retailer.

Name the exact amount owed

Your follow-up should state the payment amount, refund amount expected, return date and the date the retailer received the item.

Give one clear next step

Ask for the refund to be processed or for a written explanation. Avoid sending multiple scattered messages.

Escalate with a file, not a feeling

If you need to contact a card provider or complaint team, send the evidence and timeline in a structured way.

Related Refund Kit guides

• Refund not received after return
• Refund taking too long UK
• Store credit instead of refund