Write down what was agreed
Use quotes, booking confirmations, invoices, contracts, messages or website descriptions to show the promised service.
Describe the gap clearly
Explain what was incomplete, late, poor quality, cancelled or not provided. Keep it factual and avoid insults.
Attach practical proof
Useful evidence may include photos, appointment records, messages, invoices, payment proof and notes of calls.
Ask for one clear resolution
State whether you want a refund, partial refund, completion of the work, repair of the issue or a written response.
Copy-paste starting wording
I am writing about order/reference [REFERENCE]. I paid [AMOUNT] on [DATE]. The issue is: [SHORT FACTUAL SUMMARY]. I have attached the evidence I hold, including [EVIDENCE LIST]. Please confirm by [DATE] how this will be resolved.
Only use wording that is true for your situation. Refund Kit helps turn your own facts into a fuller complaint pack with documents, PDFs, checklists and a tracker.
Common questions
How do I complain about poor service?
Set out what was agreed, what happened, what proof you have and what outcome you want.
Can I ask for a partial refund?
If that is the outcome you want, state the amount or calculation clearly and attach supporting facts.
Is this legal advice?
No. Refund Kit is practical document preparation only.
Related Refund Kit guides
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