RK Refund Kit

UK consumer complaint packs

Turn a refund problem into a clear complaint pack.

Answer a few plain-English questions and get a free route preview first. If it looks useful, unlock the complete 17-file complaint bundle for refunds, chargebacks and Section 75 routes.

Start free route checker Get free evidence checklist
  • Drafts only, no legal advice
  • Free preview first
  • Your draft stays in your browser
  • 17-file bundle if you unlock

Why it helps

When a refund goes wrong, clarity matters.

Refund Kit helps turn scattered dates, receipts and messages into a structured draft complaint pack. The aim is not just a letter — it is a clearer case file you can review, send and escalate if needed.

1Check the situation

Tell us what happened, what you paid and how you paid.

2Preview your route

Get a suggested complaint route and evidence list for free.

3Unlock the bundle

Pay once through secure Stripe checkout to unlock a ZIP bundle with modern DOCX files plus PDF copies, tracker and copy/download options.

What it covers first

Start with refund and chargeback packs, then expand.

Refund refused

Faulty goods, not as described, not delivered, poor service or ignored retailer.

Chargeback

Debit/credit card fallback pack with timeline and evidence prompts.

Section 75

Credit-card protection prompt where the item price is between £100 and £30,000.

Coming next

Parking appeals, rent deposit evidence packs, subscription cancellation and council tax challenge packs.

What buyers get

Not just a template — a complete 17-file action bundle.

Refund Kit is built to feel useful immediately: editable Word documents, PDF copies, an evidence checklist, a deadline/contact tracker and copy-paste wording you can review before sending.

8DOCX files
8PDF copies
1CSV tracker
£6.99one-off
Create my free preview
Sample DOCX

Retailer complaint letter

PDF copy
Evidence checklist
  • 01 Complete action pack
  • 03 Retailer complaint letter
  • 04 Card-provider backup letter
  • 06 Deadline/contact tracker CSV
  • 08 Copy-paste email subjects

Free tools first

Get organised before you pay anything.

Refund Kit should earn trust before asking for a payment. Start with the free checker, download a no-signup evidence checklist, or read the guide that matches your problem.

No signup

Refund evidence checklist

Download a plain-English checklist covering receipts, retailer messages, delivery proof, payment details and escalation notes.

Free preview

Route checker

See whether your facts point first to the retailer, a chargeback request, PayPal, or a possible Section 75 route.

Run the free checker
High-intent guides

Problem-specific help

New guides target real searches around debit card chargebacks, ignored refunds, missing online orders and refunds after returns.

Read debit-card guide

Free checker

Build your first Refund Kit pack

Fill this in once. The preview is free; the full action bundle can be unlocked securely with Stripe when you need it.

Refund Kit provides general information and draft complaint templates. It is not legal advice and does not guarantee refunds, chargebacks, compensation or outcomes. You are responsible for checking facts and wording before sending.

Helpful guides

Common UK refund problems Refund Kit can help organise.

Can you chargeback debit card?

Answer the real Google query with evidence-first next steps.

Read guide

Refund request ignored?

Send one clear follow-up before escalating.

Read guide

Free evidence checklist

Download the no-signup proof checklist first.

Read guide

Refund refused

What to send when a retailer says no.

Read guide

Refund letter template

What to include before sending a refund request.

Read guide

Not delivered

Prepare a clearer complaint when an order never arrived.

Read guide

Chargeback evidence

Checklist for bank/card-provider disputes.

Read guide

Section 75 vs chargeback

Understand which card-provider route may fit.

Read guide

Retailer ignoring you

Build a calm follow-up with a deadline.

Read guide

Consumer Rights Act

Organise faulty goods and poor service complaints.

Read guide

Faulty goods

Draft a practical refund, repair or replacement complaint.

Read guide

Credit card refund claim

Organise Section 75 and card-provider complaint facts.

Read guide

Debit card chargeback

Prepare evidence and wording for debit-card refund disputes.

Read guide

Refund not received

Follow up when a return was accepted but money has not arrived.

Read guide

Item not as described

Complaint wording when what arrived does not match what was sold.

Read guide

Refund taking too long

Follow up when a promised refund has not arrived.

Read guide

Store credit instead

Reply clearly when a retailer offers vouchers instead of money back.

Read guide

Lost parcel refund

Organise a missing-delivery complaint with tracking and dates.

Read guide

Chargeback time limit

Prepare the dates your bank may ask for.

Read guide

Section 75 rejected

Organise a clearer follow-up after a card-provider rejection.

Read guide

Online order refund

Prepare a complaint for missing, faulty or delayed online orders.

Read guide

Retailer refuses return

Set out your dates, proof and requested outcome.

Read guide

Company not responding

Send a firmer follow-up when a complaint is ignored.

Read guide

Cancelled service refund

Prepare a refund request for cancelled or incomplete services.

Read guide

Chargeback declined

Organise your evidence-led reply after a bank refusal.

Read guide

Section 75 evidence

Prepare the documents and timeline before contacting your card provider.

Read guide

Damaged item refund

Use photos, delivery proof and dates to support your complaint.

Read guide

Cancelled order refund

Chase a refund after an order was cancelled but money has not returned.

Read guide

Poor service refund

Organise service complaints around what was agreed and what happened.

Read guide

Subscription refund

Handle charges after cancellation with billing and cancellation proof.

Read guide

Used item refusal

Reply when a retailer says “used item, no refund”.

Read guide

Final refund complaint

Prepare a careful final complaint before escalation.

Read guide

Wrong address delivery

Complain when tracking says delivered but not to you.

Read guide

PayPal refund dispute

Organise transaction and seller evidence before disputing.

Read guide

FAQ

Quick answers before you use Refund Kit.

Is Refund Kit legal advice?

No. Refund Kit is document preparation and practical guidance only. You review and edit every draft before using it.

Does Refund Kit contact the retailer or bank for me?

No. It prepares a digital action bundle for you to review, copy, download or print. You decide whether to send anything.

Do you guarantee a refund?

No. Refund Kit helps you present your case clearly, but refunds, chargebacks, Section 75 outcomes and compensation are never guaranteed.

Can I preview before paying?

Yes. The checker gives you a free preview route and evidence list first. Payment is only needed if you want the complete downloadable bundle.

What files are included in the paid bundle?

The paid bundle includes DOCX documents, PDF copies, retailer complaint wording, card-provider backup wording where relevant, evidence checklist, deadline/contact tracker CSV and final send checklist.

Where is my complaint data stored?

Your draft bundle details are saved in your own browser local storage so the bundle can reopen on the same device. Card payments are handled by Stripe; Refund Kit does not receive your card details.

Simple pricing

Start with a free preview. Pay once only if you want the full bundle.

Free preview

£0

Run the checker, see a suggested route and evidence list.

Complete action bundle

£6.99 one-off

Unlock a 17-file ZIP bundle with DOCX drafts plus PDF copies, action plan, evidence checklist, tracker and final checks.

No subscription

No monthly fee

The £6.99 bundle price is a single payment. There is no renewal, membership or ongoing charge.

Note

Draft support only — no guaranteed outcome, and nothing is sent for you.